Shipping policy
SHIPPING POLICY
Processing Time
Orders are typically processed within 2-5 business days. As we partner with trusted international suppliers to fulfill your order, processing times may vary depending on product availability and supplier location.
Shipping Methods & Delivery Timeframes
- Australia: 10-20 business days
- International: 15-30 business days
Shipping times are estimates from dispatch and may be affected by customs clearance, public holidays, carrier delays, or supplier processing times.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order contents. We work to provide competitive rates for all destinations.
Order Tracking
Once your order is dispatched by our fulfillment partner, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to become active in the carrier's system. You can track your order status in your account or using the tracking link provided.
International Orders & Customs
International customers may be subject to import duties, taxes, and customs fees determined by your destination country's customs authority. These charges are the responsibility of the recipient and are not included in our product or shipping prices. Customs processing may add additional time to delivery.
Delivery Issues
If your order has not arrived within the expected timeframe or if there are any issues with your shipment, please contact us with your order number and we'll work with our fulfillment partners to investigate and resolve the matter promptly.
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer. Address changes may not be possible once an order has been processed by our fulfillment partners.
Delays & Unforeseen Circumstances
Please be aware that international shipping may experience delays due to pandemic-related restrictions, extreme weather, carrier capacity issues, or other unforeseen circumstances beyond our control.
Contact Us
For any shipping-related questions, please contact us at [loveyelle.co@gmail.com]
